RMA Automotive service professionals provide lifecycle maintenance programs that minimize service costs and downtime while delivering economical ﬂeet operations, optimal fuel consumption, competitive parts costs and lower overall maintenance expenses for the entire ﬂeet.
RMAA’s international service reaches a network of local dealers to bring timely and intelligent solutions to serve customers’ maintenance issues. For remote locations, or even in environments without any dealerships, containerized mobile ﬁeld service provides traveling, pre-fabricated service garage units that deliver a variety of maintenance and repair operations. In urgent cases, RMAA can ﬂy emergency service technicians, and it can airfreight parts overnight, worldwide. RMAA trains local maintenance staﬀ to elevate their technical skills, product knowledge, and problem solving capabilities.
RMAA maintains a USD 10 million vehicle parts inventory at its Assembly Distribution Center in Thailand as well as a direct link to the Ford Distribution Warehouse. RMAA manages an international call center, computerized order processing, and 24-hour shipping to provide any parts for repairs, service, and warranty claims.