Aftersales & Parts
RMA Automotive service professionals provide lifecycle maintenance programs that minimize service costs and downtime while delivering economical ï¬‚eet operations, optimal fuel consumption, competitive parts costs and lower overall maintenance expenses for the entire ï¬‚eet.
RMAAâ€™s international service reaches a network of local dealers to bring timely and intelligent solutions to serve customersâ€™ maintenance issues. For remote locations, or even in environments without any dealerships, containerized mobile ï¬eld service provides traveling, pre-fabricated service garage units that deliver a variety of maintenance and repair operations. In urgent cases, RMAA can ï¬‚y emergency service technicians, and it can airfreight parts overnight, worldwide. RMAA trains local maintenance staï¬€ to elevate their technical skills, product knowledge, and problem solving capabilities.
RMAA maintains a USD 10 million vehicle parts inventory at its Assembly Distribution Center in Thailand as well as a direct link to the Ford Distribution Warehouse. RMAA manages an international call center, computerized order processing, and 24-hour shipping to provide any parts for repairs, service, and warranty claims.