HOSPITALITY

Pinaki Mukherjee

Country Manager, RMA Indonesia

Since joining RMA Group in 2019 Pinaki has led the launch of Mahindra brand in Indonesia and the Ford fleet sales business while continuing to manage the existing automotive services business.  Pinaki has over three decades of experience that includes a stint of fifteen years with General Motors and was based in India, Thailand and China. Prior to joining RMA Group he was the Regional General Manager for Minor International for South Asia and the Indian Ocean.

RMA is appointed as Authorized Ford Distributor for Service and Genuine Parts in Indonesia and sets up a network of service centers to provide services, parts, emergency roadside assistance and full warranty repair for Ford vehicles.

RMA delivers the first orders of the Rantis Armored Assault Vehicle to the Indonesian Mobile Brigade Corps.

RMA launches its new vision to be the partner of choice for leading automotive, equipment, services and food brands in Southeast Asia and beyond.

Krispy Kreme becomes the latest addition to the Hospitality Division.

JLG is added to the Infrastructure Division.

RMA reaffirms its expertise in modifications by being appointed as an Approved Converter for Nissan.

RMA Kenya achieves Superbrand status, a prestigious accreditation awarded by the world’s largest independent arbiter of branding.

RMA City Motors opens its flagship Ford and Jaguar Land Rover dealerships on Rama 4 Road, Bangkok.

RMA Group celebrates its 30th anniversary on 17th December.

RMA achieves ISO 9001 certification, a testament to the quality management systems in place.

Manufacturing and, most notably, mine site vehicle capacity expands with a new modification facility in Indonesia (GFSI).

RMA opens a representative office in Turkey to manage contracts for Ford.

RMA purchases Guava International to manage the Jaguar Land Rover dealership network, covering 28 markets worldwide.

RMA’s production capacity increases with the addition of a new manufacturing facility in South Africa. More brands join the Automotive and Infrastructure Divisions including General Motors, Mazda, Tata and JCB.

EFG adds Swensen’s to its portolio.

With partner brands John Deere, JCB and JLG, RMA can facilitate solutions in construction, road building, maintenance and commercial enterprises. Issues can be resolved within utilities, agriculture, mining, construction, telecommunication, exploration, oil & gas, rail & airport maintenance.

RMA places a high value on the long-term strategic relationships with its global brands. Ford, Mazda, Toyota, Fuso, Chevrolet, John Deere, JCB, Himoinsa, Kohler and SDMO stand as examples of that value and shared belief in quality. The same holds true with the value placed on partnerships built with governments, NGOs and the UN, and clients from the Mining, and Oil & Gas Sectors. RMA enters a client relationship with an eye on a long-term association. This level of partnership drives RMA logistics professionals to work side-by-side with clients to create the most cost-efficient routes and ensure a flawless delivery, to even the most remote location.

RMA’s 90,000m^2 automotive center in Laem Chabang, Thailand, excels in engineering, design, assembly and distribution, and is strategically located for fast response to urgent needs in challenging markets.

Maintenance is at the core of RMA’s quality program services, maximizing the lifecycles of vehicles, heavy equipment and power generators. An RMA Services Contract offers complete start-to-finish servicing.

RMA has a global network of efficient people and processes that truly differentiate it from others. RMA standards of quality ensure that Aid & Development, Government, NGO, Commercial and Peacekeeping Mission fleets in post-conflict markets operate at maximum efficiency.

RMA provides its clients with the world’s best brands of vehicles and modified vehicles that are purpose-built and field-ready for the most difficult locations.

RMA’s inventory of heavy equipment and power generators presents customers with a selection of global brands famed for their high standards of quality and value – John Deere, JCB, Himoinsa, SDMO and Kohler.

RMA has ISO 9001:2008 and 9001:2015 certification and also meets the rigorous standards of Bureau Veritas. It also complies with the stringent quality guidelines of Ford Motor Company and has become the only participant in its Qualified Vehicle Modifier (QVM) program in Southeast Asia. This recognition ensures that each modified vehicle has been designed, built and tested to meet the highest levels of reliability, endurance and utility. RMA has received certification as an original OEM parts and service supplier for many of the world’s leading brands of trucks, heavy equipment and power generators.

RMA is committed to conducting business in a lawful and responsible manner subject to our values of integrity. Each employee is expected to perform their responsibilities with uncompromising honesty, integrity and in accordance with those laws regulations and the Group’s policies and procedures stated in the Group’s Code of Conduct and Compliance Manual.

In addition to better understanding and adhering to the policies, procedures and values, all employees must participate in a mandatory Code of Conduct and Compliance e-Training. Employees without Group email access are trained offline.

In order to fulfill the commitment, a Group Compliance Office was established and is available to all employees customers and suppliers via email, post and telephone. A dedicated Group Compliance Manager is responsible for the implementation of the Compliance Program as well as monitoring and managing any compliance issues and internal compliance controls.

In addition, a Speak Up culture is encouraged. When employees, customers or suppliers become aware of  any situation that violates or appears to violate laws, regulations, or Group policies, they are encouraged to discuss such matters with the Supervisor and Group Compliance Manager. In a country where anonymous reporting is allowed, reporting via the Group’s Whistleblower Hotline is also available. The Group will not tolerate retaliation to any individual for raising a concern or making a report in good faith. For more compliance-related issues or concerns, the Compliance Office can be reached via the following contact details:

Comin Asia along with its partner, OCS International, provide the most comprehensive Total Facility Management solutions available. TFM encompasses everything needed to provide services for living and working environments. Comin Asia teams aggregate a range of specialized services into a single service package, to ensure a facility is maintained and improved in a sustainable, environmentally stable manner. These services include overall environmental services of pest management, cleaning, hygiene, and gardening.

RMA and its subsidiary, Comin Asia, design, supply, install and maintain systems and subsystems in public and private infrastructure projects. Comin Asia enjoys a superior reputation recognized by the most demanding local and international project developers, property owners and utilities in these core construction engineering sectors in Energy & Electricity, HVAC, Air-Conditioning and Ventilation systems and Water & Fluids management. Comin teams expertly design, procure, install, test and commission all M&E equipment and ultimately recommend customized energy management programs that maximize a facility’s energy efficiency. As a solutions integrator, RMA brand procurement strategies are aimed at providing the best quality equipment at the best possible price.

RMA has earned a reputation as the fleet manager’s provider-of-choice for purpose-built vehicles and fleets. High quality standards have earned RMA accreditation as the only Qualified Vehicle Modifier (QVM) for Ford Motor Company in Southeast Asia. In order to be responsive to customers’ emergency requirements, RMA maintains an ex-stock inventory of non-modified vehicles ready for shipment anywhere in the world within 48 hours, and has $16 million of parts and accessories in stock for quick turnaround.

Vice President Automotive Strategy

Mark Tennant is a UK national who graduated with a BA (Hons) from Trinity College, Oxford. After a nine year career at Bentley Motors, working in both Singapore and the UK, holding positions such as Managing Director Asia Pacific, Director of Product Strategy, and Marketing Director, Mark joined RMA Group in February 2009 as Vice President of Automotive Sales & Marketing. In September 2013, Mark became CEO of Guava International, and is currently focused on general business development in RMA’s automotive sectors.

RMA grows rapidly to encompass four new divisions: Automotive, Power and Construction, Engineering and Trading & Logistics.

Global brands join RMA’s network of operations, including Ford and SDMO.

Operations are set up in Central Asia and further expansion follows to five other regions, including the USA.

The Automotive division adds Global Fleet Sales (GFS) to provide fleet solutions to developing markets and the humanitarian aid sector.

RMA’s flagship Assembly and Distribution Center opens in a Free Zone at Thailand’s Deep Sea Port of Laem Chabang, covering a vast area of 90,000m².

RMA becomes Ford’s only Qualified Vehicle Modifier (QVM) in Asia Pacific and Africa, providing quality modifications which are supported by the manufacturer’s full vehicle warranty.

RMA establishes Global Armor Thailand (GAT) and adds armored vehicle modifications to its services.

The US Army recognizes the quality of RMA’s work by awarding it the Equipment Maintenance and Apprenticeship Service Program (EMAS) for work completed in Afghanistan.

The Hospitality Division is boosted with the addition of The Pizza Company, and Kohler is added to the Infrastructure Division.

RMA is established when specialty chemical producer Rochester Midland expands to Asia and Rochester Midland Asia, with its regional operations based Bangkok, is formed.

As a trading company, business is focused on the Mekong region.

Managed out of its purpose built 90,000 m² manufacturing, assembly and distribution center in Laem Chabang, Thailand, RMA Parts & Service division is a fully dedicated unit focused on keeping customer projects fully operational. Its systems feature fast turnaround deployment of parts, vehicles, and mobile maintenance units, 24-7 technical hotline support and fly-in technicians to locations where there is no on-site professional support.

RMA manages its food and hospitality business through Express Food Group (EFG), who run franchises of  The Pizza Company, Swensen’s, Dairy Queen, Costa Coffee, BBQ Chicken and Krispy Kreme Doughnuts. EFG is steadily expanding food and beverage operations across South East Asia. In addition to this, RMA also operates restaurants at three international airports and currently holds 15 outlets in Singapore and 16 outlets in Siem Reap and Phnom Penh.

As owners of the Foreign Correspondents Club, EFG, operates two outstanding hotels, their restaurants and spas in Cambodia.

RMA takes an active role in Ford Motor Company’s corporate sustainability program. This is centered on a science-based global strategy to reduce greenhouse gas emissions. It advances realistic, workable and effective climate change solutions. It is transforming current and future product and service planning as RMA introduces new products and technologies that significantly cut fuel consumption and emissions.

RMA is a registered member with D&B, the world’s leading source of commercial information and insight on businesses, providing companies with quality business information in order to make critical business decisions.

RMA has ISO 9001 certification from Bureau Veritas, recognized world leader in conformity assessment and certification standards related to quality management and good business practices. ISO 9001 management principles apply to such key areas as customer focus, leadership, processes, system management, continual improvement and fact-based decision-making.

RMA has ISO 14001 certification from Bureau Veritas, recognized world leader in conformity assessment and certification standards. ISO 14001:2004 is a part of a series of international standards applicable to any organization relating to environmental management. ISO 14001: 2004 specifies the most important requirements to identify, control and monitor the environmental aspects of any organization; and promote the appropriate management of environmental issues in order to contribute positively to economic gain.

RMA is a member of, subscribes to and endorses the UN Global Compact, a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption. The intention of these guidelines is for businesses to help ensure that markets, commerce, technology and finance advance in ways that benefit economies and societies everywhere.

Endurance

For its customers to grow and thrive, they need product solutions and partnerships that can survive the most difficult times and conditions. There is power in Endurance, and RMA clients grow in partnership with the company.

RMA continually invests for the long term – in its businesses, in its partnerships with customers and in the durability of products and solutions.

Innovation

From its early days in complex and emerging markets, RMA has understood that to be relevant to customers it must deliver products and service solutions imagined out of necessity – and to do it better. The value of Innovation has become an underlying concept in the RMA approach to meeting customer needs.

RMA thrives on delivering creative solutions, tailored to suit specific customer requirements.

Oil Recycled

RMA introduced an easy-to-manage solution to remove used engine oil in the Afghan army. As part of the waste management system, the oil was filtered and recycled several times, saving money and the environment.

Reducing Emissions

Looking at a challenge from new angles can result in innovative solutions. RMA and its long-time business partner, Ford Motor Company, began using wheat straw-reinforced plastic rather than 100% traditional petroleum products to create plastic storage bins. This change is estimated to have reduced petroleum use by 20,000 pounds and CO₂ emissions by 30,000 pounds per year.

The Compact aligns business operations and strategies with 10 universally accepted principles in the areas of human rights, labor, environment and anti-corruption. RMA ensures that its own actions support and embrace the protections of internationally accepted human rights and rejects rights abuses. RMA supports the elimination of discrimination in the workplace and the abolition of child labor. Read more about the UN Global Compact and its principles.

RMA helps create social and economic opportunity wherever it conducts business, through careful management of its social footprint and the positive contribution it can make in people’s lives. As a worldwide employer, RMA supports the rights of individuals and cares for them as neighbors. RMA subscribes to the concept of equal opportunity, to creating a positive work environment, and offering people the kind of training that will help them realize their full potential.

Integrity

To maintain business over time, RMA understands that customers want a long-term partner to support them, be committed to the business relationship and be reliable. Integrity is important and evident in everything RMA does.

RMA always strives for the best for its customers. Whatever it does is done right, and without compromise.

Where power grid systems are inadequate or incomplete, RMA can provide, install and maintain power generation systems and turnkey project solutions to municipalities, hospitals, private contracting projects, and populations in remote locations, partnering with industry leaders Himoinsa, SDMO, and Kohler power systems.

Along with offering complete fleet solutions, RMA offers tailored payment plans to meet the personal and commercial needs of their customers across a broad range of sectors. Trusted for over 30 years, RMA continues to set high service standards, helping customers achieve personal and organizational enrichment with tailored vehicles and equipment solutions.