July 10th, 2018 Yangon – Capital Automotive Myanmar proudly received the Jaguar Land Rover 2017/2018 Customer Service Excellence Program Group B 1st Runner Up Award among 13 other competitors in the Asia Pacific region during the JLR annual customer service conference in Phuket, Thailand.
Countries were split into two groups and points were calculated by dealers in each group. Dealers were evaluated based on ease of booking service appointments, understanding mobility requirements and post-work explanation. Each dealer was allocated points every month based on 12 month rolling performance.
As part of their annual goal to rank top three in Jaguar Land Rover’s Customer Service Excellence Program, the Capital Automotive team has been focusing on expanding and improving JLR After Sales Service through motivational training, customer care programs, increasing staff awareness of JLR standard processes, all while regularly reviewing and providing feedback on employee progress.
“Customer satisfaction is at the heart of what we do, and we’re incredibly honored to have received this award from Jaguar Land Rover. This year we have implemented concrete strategies to strengthen our after sales service, including adopting digital transformation. Capital Automotive is geared to set a new standard in customer service in the Asia Pacific region,” stated Sajai Nalupurakkal, After Sales Manager for Capital Automotive.
On top of enhancing after sales service staff training, Capital Automotive has been utilizing new customer experience technologies for Southeast Asia’s increasingly digital population.
Pictured from left to right:
Mr. Andy Wust, Customer Service Director for Jaguar Land Rover Asia Pacific region.
Sajai Nalupurakkal, After Sales Manager for Capital Automotive.
Ms. Zar Chi Htun, After Sales Manager for Capital Automotive.
Mr. Robin Colgan, Managing Director for Jaguar Land Rover Asia Pacific region