RMA Indonesia

JAKARTA, Indonesia 1st of November 2016: PT Mitra Bisnis, a member of RMA Group, announces the launch of its operations as the Ford Authorized Distributor for Service and Genuine Parts in Indonesia.

Ford customers will be supported by a network of Ford authorized service centers across the country, appointed and managed by RMA Group. Ford drivers will continue to receive uninterrupted access to scheduled maintenance & service using only genuine Ford parts, authorized warranty repairs and 24-hour roadside assistance for the duration of their Ford’s warranty lifespan.

“We are delighted to be offering Indonesian Ford owners peace of mind that their vehicle will be fully supported throughout its lifetime. Ford owners can continue to enjoy their motoring experience and will be able to continue driving their Fords for years to come”, says Kevin Whitcraft, CEO of RMA Group.

RMA Group has long had an operational presence in Indonesia supporting Ford fleet customers with Qualified Vehicle Modifications and engineered solutions under Ford’s QVM program.

In June 2016, Ford Motor Company Asia Pacific appointed RMA Group as the authorized distributor for Ford Service and Genuine Parts in Indonesia. PT Mitra Bisnis will manage the Ford Service and Parts Distribution business.

On November 1st 2016, RMA Group assumes full responsibility for Ford service & genuine parts distribution. Ford owners are invited to continue servicing their Fords at any of the Ford Authorized Service Centers to enjoy the full benefits of their vehicle warranty. RMA Group are committed to providing Ford customers with technical support and parts availability.

About RMA Indonesia

  • Managed by PT Mitra Bisnis, Member of RMA Group
  • Providing Authorized Ford Service, Genuine Ford Parts Supply, Ford Warranty repairs and claims
  • 24 Hour Roadside Assistance
  • Technical support

For the complete dealer network information please refer to ford-rma.co.id

For any inquiries contact the Ford call center 0807-1-90-9000 (8am-5pm) or email indo.customersupport@rmagroup.net

Contact: Yanto Mardianto, Marketing and Sales Manager, PT Mitra Bisnis, Member RMA Group.
T: +62 21 65836123
Email: yanto.mardianto@rmagroup.net

About RMA

Headquartered in Bangkok, Thailand, RMA Group is a global company which employs over 7,000 people and has an operational presence in 13 countries. RMA Group provides customer-driven, tailored solutions in automotive, infrastructure, engineering solutions, hospitality and financial services sectors for customers in post conflict and emerging markets through to fully developed markets.

For over 30 years, RMA Group has provided unequalled service in these areas, bringing innovation, integrity and enduring partnerships to support the needs of its clients worldwide. With its flagship 90,000m2 modification and distribution center in Thailand, as well as modification and assembly plants in five other countries, RMA Group is a world-class producer of modified light and heavy duty vehicles and is the Aid & Development distributor for Ford Motor Company worldwide. RMA Group provides extensive retail, parts distribution and after sales service globally, as well as assembly and re-assembly solutions for automobiles, heavy equipment and other machinery. As a long-standing partner of Ford Motor Company, RMA Group is the only Ford Qualified Vehicle Modifier (QVM) in Africa and Asia, an appointment it has held since 2005.